Exchanges, Returns and Refunds

Exchange, Return and Refund Policy

If for any reason you are not satisfied with your purchase, you can return the products WITHIN 14 DAYS FROM THE DATE OF RECEIPT OF THE ORDER.

Upon receipt of the order, you will still have to wait 24 hours to allow the delivery to be updated in your personal account.
Once the update has taken place, the possibility of proceeding with the return request will be enabled.

Only return or exchange requests that meet the following requirements will be accepted:

  • The products, labels and packaging are in their original condition
  • The products have absolutely NEVER been used.


With the service Change APLCLR we'll take care of everything, and it's the best part of changing products with APLCLR!

If you want to make a change you will have to:

1. Send us an email to with:

  • Order number, name and surname.
  • Product purchased by you that you intend to exchange
  • Product you want to exchange for, color and size (check availability on the site)

2. Once confirmed via email:

  • Place the product in the package
  • Seal the package well
  • Wait for the courier to pass! You don't have to affix any labels!

3. THE SERVICE CHANGE APLCLR WHICH INCLUDES 2 SHIPMENTS (one for return and one for sending a new product) IT HAS A COST OF €10, We will take care of the remaining part, to help you even more with the service.

4. To pay for the exchange service you can use 2 methods:

  • Bank transfer
  • PayPal

Then we follow her every step by email.


To carry out the RETURN you simply have to:

1. Send the product to be returned by inserting inside the package:

Name and surname inserted in the order.

Order number.

Items you intend to return.

Return costs are the responsibility of the buyer.

The return will be made to the same payment method used to pay for the product.

If you purchased and achieved free shipping, the refund will be issued as follows: RETURNED ITEM minus SHIPPING COSTS (€6.90 ).

2. Send the package back to this address:

TOBACCO BUCARO (Reference Diego)
Via Provinciale Feltresca 64
Borgo Massano
Pesaro and Urbino (PU)

3. send an email to saying:

Name and surname entered in the order.

Order number.

Items you intend to return.

Once you have received your return, APLCLR reserves 30 days to provide a refund and 3 days to provide an exchange. In case of unavailability of the requested size, we will contact you as soon as possible.

If an item does not meet one of the requirements listed, you will not be entitled to a replacement or refund. In this case the returned item will be returned, with shipping costs borne by the buyer